INQUIRIES
Questions concerning billing and accounts receivable should be made to:
(314) 872-7900

ORDER BY PHONE
Call our toll-free number:
(800) 688-FLAG(3524)
or
(314) 872-7900
Hours: 8 am - 5 pm (CDT)

ORDER ONLINE
We use state of the art E-Commerce Online software this makes it very fast and easy to place an order. 24/7

ORDER BY FAX
(877) 688-3524 24hrs. 7 days a week. Be sure to include your fax number to speed our reply.

ORDER BY E-MAIL
sales@custom-flag.net

ORDER BY MAIL
Custom-flag.net
816 Fee Fee Rd
St. Louis, MO 63043

WHEN ORDERING PLEASE PROVIDE
AllStates customer number, Bill To and Ship To address, Purchase Order number, Name of individual authorized to make purchase, Telephone number. Also include: ,quantity, size, item number, material, catalog description, required ship date. Advise method of shipment, or other special instructions when necessary.

TO AVOID DUPLICATION, CLEARLY MARK CONFIRMING ORDERS!!

QUOTATIONS
Phone (314) 872-7900, or fax (877) 688-3524 on all quotation requests for immediate response. When time allows, custom quotation requests should be made in writing with accompanying artwork mailed to:
Custom-flag.net
Attention: Quotation Dept.
816 Fee Fee Rd
St. Louis, MO 63043
Please include your phone number, email address and fax number for immediate response. For detailed custom quotations, fax a copy of the art work.

STATUS ON ORDERS IN PRODUCTION
For direct factory response on status of orders:
Phone: (314) 872-7900 or Fax: (877) 688-3524.

TERMS OF SALE
Net 30 Days. (Approved credit accounts). Prices are F.O.B. St. Louis, MO. Product specification and prices are subject to change without notice. Orders are subject to acceptance. American Express, Discover, Master Card and Visa are accepted. Please provide cardholder's name, address, telephone number, card number and expiration date.

MINIMUM BILLING (Wholesale)
$50.00 minimum net billing on all orders. Wholesale Application

NEW ACCOUNTS
We request that you send payment in full with your first order. Filling out & sending in our credit application will enable us to serve you on an open account basis for subsequent orders. (Pending Credit Approval)

DELIVERY
We normally ship all stock products within 7-10 business days from the date of the order. We take pride in our ability to make the fastest shipment possible. We cannot, however, be responsible for delays once the merchandise is in the hands of a common carrier or the U.S. Postal Service.

BACK ORDERS
Unless otherwise requested, we will ship and invoice all available merchandise and back order delayed items.

RETURNS
All sales are final. We will accept return of certain stock products for credit on account, subject to the following restrictions: All returns must be authorized in advance in writing. You must call, fax or e-mail customer service to obtain a return materials authorization (RMA). Only stock merchandise in unopened master cartons may be returned. Returns must be made freight prepaid. Credit on account will be issued subject to a restocking charge of 15%.

WARRANTY/DAMAGED GOODS
Certain stock products are guaranteed against manufacturer's defects. We reserve the right to determine if the product is defective and should be returned, replaced or otherwise adjusted. Dealers are requested not to make such adjustments without our prior authorization. Your Custom-flag.net customer number can be found on invoices and statements. When placing orders by mail, be sure to include this number. When placing an order by phone, give the number directly to our order department. This enables us to promptly enter your order into our computer system and expedite your shipment.